Refund policy

Refund & Returns Policy

14-day right of withdrawal

If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason.

Hygiene exception for contact lenses

For health and hygiene reasons, contact lenses are delivered sealed. Once the seal of the lens vial or blister has been opened, the product cannot be returned (Article 16(e) of Directive 2011/83/EU). Unopened, sealed products in their original packaging can be returned.

How to return an item

Email us at info@lookperfects.com within 14 days of delivery with your order number and the items you want to return. We will reply with the return instructions. Items sent back without contacting us first may not be accepted.

Return shipping costs are paid by the customer, unless the item is defective or we sent the wrong item.

Refunds

Once we receive and inspect your return, we will refund the price of the returned items and the original standard shipping cost to your original payment card within 14 days. We may withhold the refund until we have received the items back.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days with your order number and a photo, and we will send a replacement or a full refund at no cost to you. This does not affect your statutory rights under the legal guarantee of conformity.

Contact

LookPerfect - Callipolis 28, 43840 Salou, Tarragona, Spain - info@lookperfects.com